Published: 2024-10-01

Pengaruh Kepuasan Pasien Terhadap Minat Berkunjung Kembali Ke Puskesmas Gununghalu

DOI: 10.35870/jemsi.v10i5.2686

Fransiska Agustina, Ranti Nursya'ban
  • Fransiska Agustina: Universitas Teknologi Digital , Indonesia . image/svg+xml
  • Ranti Nursya'ban: Universitas Teknologi Digital , Indonesia . image/svg+xml
Front Cover JEMSI Volume 12 Nomor 1 Februari 2026

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Abstract

Tujuan dari penelitian ini adalah untuk mengtahui pengaruh kepuasan pasien terhadap minat berkunjung kembali ke Puskesmas Gununghalu. Jenis penelitian ini adalah penelitian kuantitaif deskriptif, dengan metode survei dan analisis statistik untuk mengidentifikasi faktor-faktor yang memengaruhi minat berkunjung kembali. Populasi dalam penelitian ini adalah seluruh masyarakat kecamatan Gununghalu dengan jumlah sampel sebanyak 30 orang yang dipilih menggunakan teknik pengumpulan data accidental sampling.


Hasil dari penelitian ini menunjukan bahwa kepuasan pasien berpengaruh secara simultan dan signifikan terhadap minat berkunjung kembali. Secara parsial kepuasan pasien memiliki nilai signifikansi (Sig) sebesar 0,001 < probabilitas 0,05 dan thitung 3,747 > 2,048, artinya kepuasan pasien memiliki pengaruh positif dan signifikan terhadap minat berkunjung kembali ke Puskesmas Gununghalu. Berdasarkan hasil tersebut maka dapat disimpulkan bahwa kepuasan pasien terhadap minat berkunjung kembali berpengaruh positif dan sinifikan terhadap minat berkunjung kembali pasien. Artinya apabila kepuasan pasien meningkat maka akan terjadi peningkatan minat berkunjung kembali ke Puskesmas Gununghalu.

Keywords

Kepuasan Pasien, Minat Berkunjung Kembali, Puskesmas Gununghalu

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How to Cite

Agustina, F., & Nursya'ban, R. (2024). Pengaruh Kepuasan Pasien Terhadap Minat Berkunjung Kembali Ke Puskesmas Gununghalu. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 10(5), 2913-2922. https://doi.org/10.35870/jemsi.v10i5.2686
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This article has been peer-reviewed and published in the JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.

  • Issue: Vol. 12 No. 1 (2026)

  • Section: Articles

  • Published: %750 %e, %2024

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